Support & Contact
Where do I get in touch?
Section titled “Where do I get in touch?”| Channel | What for |
|---|---|
| Ticket on Discord | Anything personal: questions, account problems, reports of rule violations, bug reports |
| Discord | Quick questions, announcements, chatting with other players |
| support@megabuild.de | If you can’t get onto the Discord – for example for a ban appeal – and for questions about data protection |
| status.megabuild.de | Check here first if the server can’t be reached |
Emails to support@megabuild.de go straight to the team. In-game, /discord and /wiki send you the links straight to chat.
How to get help fastest
Section titled “How to get help fastest”- Your Minecraft name (spelled exactly)
- Java or Bedrock? And which version?
- What exactly happened – and what you expected
- The full error message, ideally as a screenshot
- For purchases: the order or transaction number
Before you open a ticket
Section titled “Before you open a ticket”Many questions can be answered faster on your own:
Reporting rule violations
Section titled “Reporting rule violations”Report violations of the server rules with a support ticket on the Discord – ideally with a screenshot or video as proof and the time it happened.
Wiki feedback
Section titled “Wiki feedback”Is something missing from the wiki, or did you find a mistake? Reach out with a ticket on the Discord or email support@megabuild.de.