Support & Contact
Where to get help when something isn't working – ticket support, Discord and email.
Where do I go?
Anything personal: orders, account issues, reports
Quick questions, announcements, chatting with other players
Anything you want in writing
Check here first if the server is unreachable
How to get help fastest
The more precise your description, the faster the fix. Include in your first message:
Your Minecraft name (spelled exactly)
Java or Bedrock? And which version?
What exactly happened – and what you expected instead
The full error message, ideally as a screenshot
For purchases: your order or transaction number
Before you open a ticket
Many questions are faster to answer yourself:
Reporting rule violations
Report violations of the server rules through ticket support – ideally with a screenshot or video and a timestamp.
Please do not report rule violations in public chat or general Discord channels. A ticket keeps the report confidential and sends it straight to the team.
Wiki feedback
Something missing in the wiki, or did you find a mistake? Reach out via ticket support or email support@megabuild.de.
Legal
LegalLast updated